FAQ

Why Shop With Us?

Venus Sexual Wellness is a 100% Vegan business! 

We've carefully curated our selection of products to ensure they are completely cruelty free and free of any animal bi-products, to make a hassle free shopping experience for you. (No more scouring the web for reliable sources YAY!)

As a vegan business run by a long time vegan, you can be rest-assured that the toys, tools and accessories you are purchasing are safe for you to use!

You can find out more about Venus here.

 

How Will My Items Be Shipped?

Orders are ALWAYS mailed to you discreetly. This means we don't include any branding on our packaging and the invoice will state "VSW" instead of Venus Sexual Wellness.

All orders have a processing time of 2-3 days. Orders won't be shipped on a Sunday or Public Holiday.

Domestic regular orders have a $10 shipping fee and will take 3-7 days to be delivered*

Domestic regular orders over $70 will receive free shipping!

Domestic express orders have an $18.50 shipping fee and will take 1-2 days to be delivered depending on the delivery location.

*Delivery times can vary if there is a disruption with the mail service

 

How Do I Return An Item?

Due to the nature of the products we sell, we are unable to accept returned items. We cannot refund a product if you change your mind.

If you require more information, please email phoebe@venussexualwellness.com

 

My Item Is Faulty/Damaged, What Can I Do? 

There are a few options in this situation:

  1. Read the warranty information that will come with most of the products sold on our site. It will contain the steps outlined by the company and whether you are entitled to a new product.
  2. Contact the manufacturer of the product directly to discuss the issues with the item and a resolution.
  3. Send us an email about the issue, include the details and proof of purchase. We will do our best to resolve the problem for you.

 

Do You Offer An Affiliate Program?

We were running an affiliate program for a short time but have since decided to cease the program.